We are a wholesale supplier. Goods are sold in sets at wholesale rates, so our return policy is narrower than a retail store. Please read this before placing an order.
What we accept
We accept a claim only in these cases:
- A manufacturing defect in the garment
- The wrong design, colour or size was shipped
- A shortage in the parcel against the invoice
- Damage that occurred in transit
What we do not accept
- Change of mind, or the design not selling in your market
- Minor variation in shade between the photograph and the garment, which is normal in dyed and printed fabric
- Small variation in measurement, which is normal in stitched garments
- Garments that have been washed, worn, altered, ironed, tagged or displayed
- Partial sets. A set must be returned complete
Time limit and evidence
Claims must be raised within 48 hours of delivery. A continuous unboxing video, starting before the outer packaging is opened and showing the sealed parcel, the invoice and the fault, is compulsory. Claims without this video cannot be processed.
How to raise a claim
- Call or WhatsApp us on +91 92751 70271 within 48 hours of delivery
- Share your order number, the unboxing video and clear photographs of the fault
- We will review and respond within two working days
- If the claim is approved, we will arrange a reverse pickup or ask you to ship the goods back
Resolution
Approved claims are settled by replacement of the affected pieces wherever stock allows. If a replacement is not available, we will issue a credit note against your next order, or refund the value of the affected pieces.
Refund timeline
Where a refund is approved, it is processed to the original payment method within 5 to 7 working days of us receiving and inspecting the returned goods. Depending on your bank, it may take a further 3 to 5 working days to appear in your account. Shipping charges already paid are not refundable unless the entire order was our error.
Cancellation
An order can be cancelled free of charge any time before it is dispatched. Once the parcel has been handed to the courier it cannot be cancelled. Made to order and custom production orders cannot be cancelled once cutting has started.
To cancel, contact us immediately on +91 92751 70271 with your order number.
Get in touch
The House of Sayssy
Wholesale manufacturer of women’s ethnic wear
Showroom: Shop No. B-112 & 113, 1st Floor,, ICC (VIP) Market, Opp. Safal-1, Raipur,, Ahmedabad 380002, Gujarat, India
Factory: B-87, 1st Floor, Pushp Industrial Park,, Patel Mill, Rakhiyal,, Ahmedabad 380021, Gujarat, India
Phone: +91 92751 70271 / +91 83193 32405
Email: info@thehouseofsayssy.com
GSTIN: 24AULPB2983J1ZH